This workshop introduces you to key competencies for successful dialogue facilitation and conflict resolution. Using analysis, self-management and communication tools learned here you can turn each confrontation into a constructive process.
Discussion points are
- Conflict dynamics (Glasl)
- Competitive vs. co-operative behaviour in negotiation
- Clashing personality types (Riemann), gender- and culture-related issues
- Identifying with conflict partner
- Conflict analysis tools (Thomas & Kilmann, Schwarz)
- Harvard Negotiation Project
- Listening, giving feedback and asking questions in a solution-oriented manner
- Short- and long-term self-management
- Dealing with “difficult people” and attacks, saying “No” successfully
- Conflict moderation roadmap
Different personalities, goals or strategy preferences, different communication styles or behaviour can lead to misunderstanding and conflict, to name just a few. More often than not, the results are time-consuming and destructive. Over time, motivation and performance levels of those involved may drop and gradually the situation becomes more difficult to resolve by reaching an understanding or consensus. This scenario does not have to be inevitable at all!