Ombudsman: Conciliation Committee
Contact
Address
Ombudsman: Conciliation Committee
Complaint management of the faculty V
Dear students,
In everyday university life, situations may arise in which you feel that you have been treated unfairly. This could concern, for example, the assessment of examination results, the behavior of a lecturer or the amount of work required for a course. In such cases, we offer you independent, confidential, neutral and appreciative support to resolve the conflicts. Confidentiality here means that your name will not be disclosed to anyone else involved in the conflict, if you so desire. However, you must disclose your name to us; we do not process anonymous complaints.
If you have specific questions about studying with a child at our university, we recommend the following for initial information: uol.de/studentswithchildren.
Step 1: Seek conversation - avoid escalation
We advise you to always start by talking to the person with whose behavior you disagree. Many things can be resolved at this level. It can be useful to involve another person you trust in such a discussion; this can also be a member of the student council, for example. The respective student council can also be a first point of contact with whom you can discuss the problem. You can find the student representatives of Faculty V here.
Step 2: When conversations do not continue
If the conversation with the person in question does not progress or is unconstructive in your eyes, you should first contact the next higher level. Depending on the problem situation, you should try get the appropriate feedback and also have complaint options in the order indicated:
If there are problems in the area of "active participation," "regular attendance," or "curricular sequence"
If your problem relates to a specific module or course
If you disagree with a module grade
If you disagree with a particular teacher's behavior toward you
If you feel sexually harassed or discriminated against because of your sexual orientation, gender or in any other way in connection with your studies at Faculty V
If you wish to complain about a person who is named as a contact person on this page, please contact the "next higher" instance in each case.
Complaints that lie outside the area of responsibility of Faculty V should be addressed directly to the complaints management of the relevant organizational unit.
Complaints in the area of study and teaching of Faculty V can also be addressed to the Dean of Studies Prof. Dr. Frühbis-Krüger or to the student members of the Study Commission in order to discuss possible solutions.