Smart Self-Service Systems in the Municipal Administration of Lower Saxony (ISSS.Kom)
Applicants
Prof. Dr. Markus Tepe
University of Oldenburg
Ass. Prof. Dr. Christine Prokop
University of Twente
Smart Self-Service Systems in the Municipal Administration of Lower Saxony (ISSS.Kom)
The causal effect of service failure and self-declaration on citizen satisfaction and technology acceptance.
In the research project, Prof. Dr. Markus Tepe and Dr. Christine Prokop-Scheer, in cooperation with OFFIS and the city of Oldenburg, are investigating the question of how smart self-service systems can be integrated into municipal administration in such a way that citizens accept and appreciate them. The project is funded from October 2020 to December 2023 by the "PRO*Niedersachsen" program of the Lower Saxony Ministry of Science (MWK).