Smart Self-Service Systems in the Municipal Administration of Lower Saxony (ISSS.Kom)

Sponsoring Institution


Niedersächsisches Ministerium für
Wissenschaft und Kultur

Applicants

Prof. Dr. Markus Tepe
University of Oldenburg

Ass. Prof. Dr.  Christine Prokop
University of Twente

Cooperation Partner

Smart Self-Service Systems in the Municipal Administration of Lower Saxony (ISSS.Kom)

The causal effect of service failure and self-declaration on citizen satisfaction and technology acceptance.

In the research project, Prof. Dr. Markus Tepe and Dr. Christine Prokop-Scheer, in cooperation with OFFIS and the city of Oldenburg, are investigating the question of how smart self-service systems can be integrated into municipal administration in such a way that citizens accept and appreciate them. The project is funded from October 2020 to December 2023 by the "PRO*Niedersachsen" program of the Lower Saxony Ministry of Science (MWK).

(Changed: 2020-12-18)