"Access management is responsible for the admission of the use of IT services, data and other assets by users. Access management provides support in protecting the confidentiality, integrity and availability of assets by ensuring that only authorised users can access or make changes to the respective assets. Access management can also be referred to as authorisation management or identity management." (Definition according to ITIL)

• The Access Management process ensures that the services of the IT services, the data and the other assets managed by the IT services on behalf of the university are only available to those who are authorised to use them in accordance with their role at the university and its guidelines.
• The Access Management process ensures that the generation of user IDs, the authentication of users and the resulting authorisation of services is carried out as efficiently as possible.

Following the generic process model of ITIL, the four roles of Sponsor, Owner, Manager and Performer must be filled out for each process.

Process Sponsor

This role provides the process with the necessary resources (budget, personnel, materials) and authorises the use of resources. It is also the client for the process implementation. In the promoter model, this role corresponds to the power promoter. Through formal authority, it has legitimised power with sanction options
and knows how to use it. The process sponsor for all IT service management processes at the University of Oldenburg is Burkard Meyendriesch.

Process Owner

This role is responsible for ensuring that the process is designed appropriately and produces the required
results. In addition, the process owner is responsible for the continuous improvement
of the process and its metrics. In the promoter model, this role corresponds to the specialist promoter. It has specific subject and methodological knowledge and develops concepts further. In the terminology of the RACI matrix, the process owner is accountable for results. The tasks of the process owner are

• Documenting the process in writing
• Define and revise KPIs
• Improve the effectiveness and efficiency of the process
• Provide input for the service improvement plan (SIP)
• Review process, roles and responsibilities

The Process Owner for the Access Management of IT services at the University of Oldenburg
is Jochen Meiners.

Process Manager

This role is responsible for planning and coordinating all activities required to execute,
monitor and report on the process. It also serves
as an escalation instance for the process performers. In the promoter model, this role corresponds to the
process promoter. It has organisational knowledge, establishes the link between the power promoter and the specialist promoter and steers the innovation process. In the terminology of the RACI matrix, the process manager is responsible for implementation. Responsibility: The Service Level Manager:

• recognises the changing needs of their customers
• identifies the current and future requirements for IT services
• negotiates and concludes agreements and contracts for IT services
• supports the creation and maintenance of the service portfolio
• ensures that the SLAs are fulfilled by the underlying contracts (OLAs and UCs)
  

The Process Manager for Access Management of IT services at the University of Oldenburg is Jochen Meiners.

Process Performer (contributor)

This role performs activities in the process flow. It reports to the Process Manager.