Financial management
Financial management
Financial management is an important part of IT service management. The requirement of university business processes to maintain IT services on economic terms requires an overview of the costs of all IT services processes.
Process objective
Financial management determines all costs of IT services and IT services as direct and indirect costs. This allows price agreements for internal cost and service allocation and investment decisions to be made on a secure basis.
Process key figures
Campus network
- Operating costs per active LAN/WLAN port
- Network operating costs per end device
- Network operating costs per connection minute (for voice)
Desktop services
- Total IT costs (TCO) per end user
- Total IT costs (TCO) per IT workstation
Service Desk
- Service desk costs per end user
- Service desk costs per call or ticket
Application support
- Application operation and support costs per end user
- Application operating and support costs per IT workstation
Computing services
- Data centre costs per server (physical, logical)
- Data centre costs per CPU
- Data centre costs per MIPS / FLOPs