IT support for School I
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IT support for School I
Dear users,
We are the first point of contact for IT issues in School I:
- Technical support for scientists and employees of the FKI
- Ordering IT, multimedia devices, software, etc.
- Planning multimedia solutions for teaching and research
- Administration and setup of servers
- Support of Apple devices via mobile device management
- Issue of mobile conference solutions & cameras for teaching
- Other technical issues
The Institute of Social Sciences is not supported by us, but by Regina Jussen.
Link to the IT service portal
You have the following options in the portal:
- Submit IT faults/requests
- Overview of your requests
- Link to our FKI software portal
- Link to the university's software portal
Attention: Make sure you click on the tile "IT Support of School I" so that we receive your enquiry - otherwise your enquiry will end up with the central IT services.
Download Teamviewer client of the university:
How can I contact the IT support of School I?
You can reach us via the following channels:
- by telephone (see contact details below)
- by email (to
- via website (open servicedesk.uni-oldenburg.de in the browser → Self-Service-Portal → IT Support of the FKI)
- or of course personally on site in A02-1-102
How do I place an IT order?
There are two ways to place an order:
- by email to
- via our web interface → servicedesk.uni-oldenburg.de → Self-Service-Portal → IT Support of the FKI → IT Order to School I
Two important notes:
If you choose the route via the web interface - don't worry:
An order will only be triggered after verification - you simply provide us with all the necessary information with the order form.
We will get back to you if we have any queries.
Attention: Please do not order technology independently via the EDE portal, but choose one of the above-mentioned methods!