IT Service Desk

+49 441 798-5555 Please contact the IT Service Desk preferably by , as there is only one phone line available. The IT Dienste will call you back if you leave your telephone number.

Mon-Thu 9:00-15:30 Fri 9:00-12:00

IT Service Desk

Service portal

IT Consultancy

IT-Dienste executives



Fast access to important IT services

Access to the campus network from outside (VPN, virtual desktop, remote control)

You have the following options for accessing the campus network:

  1. You can use the virtual desktop environment (VDI) independently of the campus network and with private end devices.Instructions for using VDI
  2. Alternatively , you can access your workstation PC independently of the campus network via Remote Desktop and control it remotely, provided it is a Windows 10 computer that is managed by IT services. Instructionsfor Remote Desktop
  3. A connection to the campus network with a university end device is established by setting up a VPN access Instructionsfor using VPN

Access to the email inbox via webmail access

You can access Outlook on the web / webmail independently of the campus network and on any (mobile) end device:

Webmail direct access:

Instructions for using webmail

(Collaborative) editing of Office documents in cloud storage

The university cloud storage can also be used outside the university network without any problems:

Direct access:

Instructions for using the cloud storage

OnlyOffice is integrated into the cloud storage, which enables documents to be edited in the web browser without the need to download them to the end device.

Chat, audio conferencing, video conferencing, digital teaching

Various internally and externally hosted platforms are available for online conferences and for applications in digital teaching.

Instructions for using the platforms and recommended usage scenarios

Our mission statement

As the central institution of the University of Oldenburg, we plan, install and operate a generally available IT infrastructure and specific applications on behalf of our Presidential Board. These support our university in continuously improving the quality and quantity of its core, management and support processes and thereby achieving its strategic goals.

Our culture

  • We orientate ourselves on the agreements with our customers and the needs of the users of our services.
  • In order to fulfil our tasks, we work on the basis of standardised IT service management processes.
  • We implement more extensive changes to our services or the underlying IT infrastructure using standardised project management methods.

Our goals

  • We are improving the security and availability of our services by building a new IT production environment in line with current industry standards.
  • We reduce the energy consumption of our IT infrastructure by using energy-efficient systems in an environment optimised for IT production.
  • We produce our standard services using as few resources as possible and utilise the resources thus freed up for university-specific services.

Our principles and values

  • We contribute to the success of our university with good IT provision.
  • We relieve teaching staff and researchers of routine IT activities and thus support their success.
  • We define and document our internal processes and continuously measure and improve their quality.
  • We reject the unreliable "Hey Joe" principle and instead work in quality-assured processes.
  • We do not engage in technical gimmicks for their own sake, but propose new IT services to the university management to expand our portfolio and solicit their commissioning.
  • We treat all users according to the priority defined by the university management. In the event of resource conflicts, we act according to the relevance of the affected business processes and the number of affected users.
  • We emphasise openness and transparency in our internal dealings with each other and use errors in technology and processes as opportunities for individual and collective learning.
(Changed: 11 Apr 2024)  | 
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