IT-Dienste
IT-Dienste
Fast access to important IT services
Our mission statement
As the central institution of the University of Oldenburg, we plan, install and operate a generally available IT infrastructure and specific applications on behalf of our Presidential Board. These support our university in continuously improving the quality and quantity of its core, management and support processes and thereby achieving its strategic goals.
Our culture
- We orientate ourselves on the agreements with our customers and the needs of the users of our services.
- In order to fulfil our tasks, we work on the basis of standardised IT service management processes.
- We implement more extensive changes to our services or the underlying IT infrastructure using standardised project management methods.
Our goals
- We are improving the security and availability of our services by building a new IT production environment in line with current industry standards.
- We reduce the energy consumption of our IT infrastructure by using energy-efficient systems in an environment optimised for IT production.
- We produce our standard services using as few resources as possible and utilise the resources thus freed up for university-specific services.
Our principles and values
- We contribute to the success of our university with good IT provision.
- We relieve teaching staff and researchers of routine IT activities and thus support their success.
- We define and document our internal processes and continuously measure and improve their quality.
- We reject the unreliable "Hey Joe" principle and instead work in quality-assured processes.
- We do not engage in technical gimmicks for their own sake, but propose new IT services to the university management to expand our portfolio and solicit their commissioning.
- We treat all users according to the priority defined by the university management. In the event of resource conflicts, we act according to the relevance of the affected business processes and the number of affected users.
- We emphasise openness and transparency in our internal dealings with each other and use errors in technology and processes as opportunities for individual and collective learning.