FAQs
FAQs
How do I deal with business smartphones and tablets?
Company smartphones and tablets
There are general conditions for compliance with the rules of data protection and IT security, which are described on the following page:
uol.de/itdienste/services/mobilegeraete_intranet
We kindly ask for your attention.
With best regards from ICBM-IT
How do I get support?
Please always send your request by email to (ticket system). You will receive an email reply as soon as possible from the IT team member who has dealt with your request. To prioritise requests that arrive at the same time, please describe the importance and urgency of your request in your request.
How do I set up a Teams account?
- Instructions for setting up MS Teams (as part of Office365) at university account level can be found at: Register Microsoft account for Teams ...
Which Office version do I have on my computer?
Under Windows, the easiest way to find this out is from within an Office programme. Select the File tab and then Account at the bottom left. Then under 'Product Information' you will see something like `Microsoft Office LTSC ... 2024` - then it is Office 2024, so it should look something like this:
At (1) you will find the version, the mention of 365 at (2) is just to confuse the uninformed.
On the Mac, it's a little easier: in an application, click on the menu item with the programme name (e.g. 'Word') and then on the first item 'About Microsoft Word'. There, under Licence: the version also appears as 'Microsoft Office LTSC ... 2024'.