Who can receive a staff card/print card?

Employees receive a CampusCard in the form of a staff card, which is permanently assigned to a person in the SAP system. The printing costs incurred are charged to the finance and cost centre assigned to this person. The staff card can be used to copy, scan and print. (On the pages for employees you will find some additional information in theFAQs on the CampusCard)

An employee can apply for additional CampusCards in the form of a print card, either because another finance or cost centre is to be charged (third-party funded projects, additional workplace) or because the print card is to be passed on to a guest or student. These print cards are not suitable for access control or time recording.

These print cards are managed in the SAP system as additional print cards for an employee. If such a print card is passed on to another person, the print card cannot initially be used for scanning, but can be used for printing or even just for copying. If the user account (in the form abcd1234) of the user has been specified on the print card application in the case of 'external use', the print card can also be used for scanning.

Which CampusCards do I have?

You can see which CampusCards have been issued to you in your Stud.IP profile under the CampusCard tab.

How do I make a copy?

To make a copy, simply hold your staff card or print card briefly against the card reader. After authentication, select the 'Copier' symbol on the touch-sensitive display. After selecting the desired copying functionality on the display (single-sided, double-sided, DIN A4/A3, etc.), the copying process is initiated by pressing the green copy button at the bottom right of the control panel.

How do I print from my PC to a multifunction device?

To do this, you need a user account in the Windows domain w2kroot. You can recognise it by the login name in the form: abcd1234 (four letters followed by four digits). Such w2kroot user IDs are automatically set up for all university employees who are managed in the SAP system. You may need to configure your PC with the support of IT services (Administration and Library, Faculty VI) or your local IT supervisor (School) so that you are logged into w2kroot.

1. Log in to the domain with this user ID.
2. Set up the printer once according to the instructions
3. In future, select the printer FollowMe...an ricohmfg01... when printing.
4. Go to any multifunction device
5. Identify yourself there with your staff card/print card
6. Select the "Print" function
7. From the list of print jobs offered, select the one you want to print.

How do I regain access to the FollowMe printers after changing my password?

If you are using a PC in the Windows domain w2kroot, please log in to the Windows domain w2kroot again. If you are not using the Windows domain w2kroot with your PC, you must set up the printer again.

If you are using a Mac, you must set up the printer again. In detail: Since macOS 10.12.3, your Mac can save the password for the FollowMe devices and no longer asks you for your user data every time you print. Therefore, please remember to change your password in the macOS keychain management after changing it. If you have not changed it before the next print, the following problem will occur: Your Mac will attempt to send the print job using the user data that is no longer valid. As a result, the print job gets stuck in the print queue and signals the message: Authentication problem. If you now change the authentication data in the keychain management, the subsequent print jobs are passed through to the FollowMe printer, but your old print jobs remain in the print queue with the aforementioned message. To empty the queue again, you must remove the printer and reconnect it. Your printer can be removed via the "Apple Menu" - System Preferences - Printers & Scanners. To do this, select the printer and then click on the minus button at the bottom left of the window. Finally, reintegrate the printer.

How can I use a multifunctional device for scanning?

Prerequisite as above.

1. Go to any multifunction device
2. Identify yourself there with your staff card/(personalised) print card
3. Select the "Scan" function
4. You will find the result of the scanning process in the 'scans' subdirectory of your home directory (L: drive, home directory) for further processing

How can I make sure that no one else picks up my printout from the printer? (data protection)

Each person using the printer identifies themselves clearly with their staff card/print card. The multifunction device will not start printing until you have authenticated yourself with your staff card/print card; it will not print until you are standing right next to it. As long as you do not pass on your staff card/print card, it is ensured that no-one other than you can print at your expense or with your data.

Are faults deleted or is the print job retained?

A print job is deleted from the queue system after it has been called up at a multifunction device for output. If a fault occurs during printing or the device logs off, the print job is no longer available for another output attempt. It must be generated again.

In the event of a paper jam or paper shortage, how can I be sure that subsequent users will not receive printouts from me?

If you leave the device, you will be automatically logged out after 3 minutes - with the exception of an output interruption due to a paper shortage - so that your identity can no longer be used for printing, copying or scanning. If you are unable to add paper yourself, please actively log out of the system!

Which locations can I use?

All multifunctional devices can be used by all authorised users. For the copying, printing and scanning functions, it does not matter which device you use. If a device breaks down at short notice, you can simply use another one.

How can I find out more about how the multifunction devices work?

You can find out more about how the multifunction devices work in the Ricoh information brochures.

Device descriptions from Ricoh

The following descriptions are very comprehensive. They also cover device features and functions that are not available at the university. The operation implemented at the university via the display uses a server-based software solution (Streamline NX), which only utilises the device hardware, i.e. is independent of the operation actually provided on the device side. In this respect, the documents provided can only give an impression of the performance of the devices.

• Ricoh IM C3000/IM C4500 User Guide (pdf)
• User Guide IM C3000/IM C4500 (pdf)