To make sure your enquiries don't get lost in the daily flood of emails, we've put together a few tips to help you get the information you need quickly.

1. Choose a meaningful, short subject line.
   
2. We and the lecturer would appreciate a short salutation and greeting.
   
3. Please give us your first and last name and salutation so that we can address you correctly.
   
4. As a student, please contact us, but above all the lecturers and the administration, exclusively via your university email account. All emails from outside the university will be marked as such and quickly swallowed by the university's spam filter.
   
5. Please formulate your text as short, compact and direct as possible in the email. For complex or extensive issues, we can arrange an appointment on site or online/by telephone, as these can be clarified most quickly in a direct conversation.
   
6. Syntax, spelling and punctuation make the email much easier to read.
   
7. For personal enquiries, please always state your first subject/degree programme.